Valley Springs Holidays from AU$1,464

You check in virtually which is nice for any non-social people, my room was very clean, they are small/ studio size, definitely less than 600sq ft for the 1-bed but very nice and pathetic, very well taken care of by their staff ! However not much parking

The room was large and clean. The bed was comfortable. Check in was quick. A kettle and water in the room would have been appreciated

Room appeared clean, but the bathroom smelled really strongly of mildew. AC didn't really work. Had to pay for parking.

The overall vibe at the hotel is excellent, and the design is top-notch. The pool, however, is a great disappointment and is barely big enough to swim one lap across. Access to the pool feels very difficult and segregated from the rest of the area and makes one feel imprisoned. The gym is adequate.

I have never had the valet/bell desk at a hotel of this caliber be so dismissive. To actually just let me take my bags out of the car, not say hello, not ask if they can assist is mind blowing. And then when I’m leaving and ask them to hail me a cab for the airport and they say ask the front desk? Somewhat surprising. It’s a beautiful location, views are solid, rooms are a little spartan for a five star BUT the quality is still there. Ate at the piano bar/pool restaurant downstairs, food was solid, not spectacular. The chocolate chip cookies were amazeballs. The restaurant was somewhat crowded and they arrange it in such a way that I was constantly getting hit in the shoulder like if you’re in the aisle seat of a plane. As I’m getting up after paying, a waitress walks by, hits me in the shoulder and then almost trips over my foot. She then admonished me that I should be careful as if I intended to trip her… put a certain taste in my mouth. I did call down to guest services to ask for ice as my daughter had injured her ankle and needed to do some therapy. They said it was coming, but 40 minutes later, no ice and we had to go to our event. Would I stay there again? Yes, most likely. I’ll just be prepared going in that the front of house staff isn’t up to par. Housekeeping was incredible.